Shipping & Returns

SHIPPING

SEREIN currently ships within the United States only.

All orders receive complimentary standard shipping. Please allow 3–5 business days for your order to be prepared before shipment. Once your order has been dispatched, you will receive a shipping confirmation with tracking information.

Delivery times may vary depending on the destination, carrier conditions, holidays and other circumstances outside our control.

RETURNS

We accept returns requested within 7 calendar days of delivery. You do not need to provide a reason for the return.

Returned bracelets must be unworn, unused and returned with their original packaging. Items showing signs of wear, damage or alteration may not qualify for a refund.

To begin a return, please contact SEREIN through our Contact page and include your order number. After the return is approved, SEREIN will provide a prepaid return shipping label. Return shipping costs are covered by SEREIN.

Please do not send an item back before receiving return instructions.

REFUNDS

Once the returned item has been received and inspected, we will notify you of the refund status. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with your order number and clear photographs of the item and packaging. We will review the issue and provide an appropriate resolution.